Frequently Asked Questions (FAQs) - Luna Gold Organic

Orders & Shipping

 

How long does shipping take?

We process orders within 24-48 hours, and shipping usually takes 3-7 business days in the USA. 

Do you offer free shipping?

We do not offer free shipping at the moment. Shipping rates start at 4.50$ and vary based on weight of the package and your location. It will be displayed at checkout. 

How can I track my order?

Once your order ships, you'll receive an email with a tracking link. You can also log in to your Luna Gold account to check your order status.

Do you ship to other countries than the USA?

Our products are produced and shipped from and exclusively to the United States of America. But we might extend our services in the future.
You are not living in the USA but want our products? Write us!

 

Returns & Refunds

 

Can I return a product if I’m not satisfied?

Due to hygiene and safety regulations, we do not accept returns on food and beauty products, including supplements. However, your satisfaction is our priority. If you're unhappy with your purchase, please contact our support team at support@lunagoldorganic.com, and we’ll work with you to find the best solution.

My order arrived damaged. What should I do?

If your order was damaged during shipping, please email us at support@lunagoldorganic.com with your order number and photos of the damage. We’ll send a replacement right away.

 

Product Information & Usage

 

What ingredients are used in Luna Gold products?

Our products are made with 100% natural, high-quality, organic ingredients, including adaptogenic mushrooms like Ganoderma sichuanense, Inonotus obliquus, and Cordyceps for hair regrowth. Each product page provides a full ingredient list.

Are Luna Gold products safe for breastfeeding parents?

Yes! Our products are designed to be safe for postpartum and breastfeeding parents. However, we always recommend consulting your healthcare provider before starting any new supplement.

How long does it take to see results?

Most customers begin noticing results in 4-8 weeks, with full-strength hair regrowth typically taking 3-6 months. Consistency is key: daily use ensures the best results.

Can I take Luna Gold supplements with other vitamins or medications?

We encourage you to complement our supplements with other natural solutions for an even broader holistic approach. Our products are designed to be safe for most people, but if you are taking medication or have any health concerns, we recommend consulting with your doctor before use.

 

Subscription & Savings

 

How does the Luna Gold subscription work?

  • Your product is delivered automatically every month, so you never run out.
  • You save $5 per bottle on Luna Gold NIGHTTIME - Deep Repair and up to $49 on the Luna Gold HOLISTIC HAIR - 30-Day Regrowth System.
  • You can cancel or modify your subscription anytime via your account dashboard.
  • You find more details about our subscriptions on each product page.

How do I cancel or change my subscription?

You can manage your subscription at any time by logging into your account. If you need assistance, email us at support@lunagoldorganic.com.

 

Hair Regrowth & Postpartum Hair Loss

 

Why am I experiencing postpartum hair loss?

Postpartum hair loss is completely normal and happens due to hormonal shifts after giving birth. Your hair is adjusting back to its natural growth cycle.

How does Luna Gold help with postpartum hair regrowth?

Luna Gold supports faster, stronger hair regrowth by:
✔ Balancing stress hormones (key for preventing excessive shedding)
✔ Boosting circulation to hair follicles for healthy growth
✔ Providing deep repair with adaptogens

Can I still use Luna Gold if I didn’t give birth recently?

Yes! While designed for postpartum hair recovery, our system works for anyone experiencing hair thinning due to stress, hormone imbalances, or nutritional deficiencies. This applies to all genders.

Where can I learn more about postpartum hair regrowth?

A great starting point is our FREE 67-page eBook "STRONGER HAIR STARTS NOW - The science-backed, holistic guide to restoring your hair naturally after birth". Download it here!

 

Need More Help?

 

If you have any other questions, we’re here for you! 
Write us!